I have requested a refund for the remaining order, and I am willing to mail back the box 1 of 2 at their cost. We have a box with parts that we cannot use to build a swing set and after being told we needed to call our financial institution to receive the refund or that Walmart’s billing department would be contacting us for additional information, with no communication at all, it magically appeared into our bank account on January 25, 2023. For obvious reasons, we were upset that we did not receive box 2 of 2 as promised, and now the money was refunded to a card that is no longer active.Īfter multiple phone calls and live chats to Customer Service from myself and my husband explaining the situation, no help has been received. On December 28, 2022, I received an email stating the return was received and Walmart would be refunding the money. We explained to her that if we wouldn’t receive the box that we would send both boxes back and ask for a refund. Again, this was a Christmas present, and she guaranteed we would receive the parts and be able to build the swing set. We would just need to return one of the boxes 1 of 2 and Walmart would ship the replacement for box 2 of 2. Police come and started recording me on his body cam. Said she can't overrule the woman who was recording no refund. The woman came with coach on a yellow tag. She had someone who was not manager listening to our conversation, neither were managers. I told her I do not give you permission to record me she continued. She approached recording me and people who knows me knows I hate that. Two people acted as if they didn't know what a store manager was but I did speak to someone. So I went to the customer service desk and they tried again to send to Electric with my full cart. I couldn't, no second phone, no text now. Same issue, but I tried to resolve it myself. I did but they ask the same merchant the first time to checked me out again. The two associates checked and everything was still there and we decided since I couldn't return the refill card that wasn't scratched or damaged, and I asked, then I should exchange the phone.
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